Effective Date: April, 2024

Globify Media, LLC (“Globify Media,” “we,” “us,” or “our”) is committed to providing high-quality website design and development services to our clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By engaging in our services, you (“client,” “you,” or “your”) agree to the terms set forth in this policy.

1. Services Covered

This Refund Policy applies to all website design and development services provided by Globify Media.

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

  • Non-Delivery of Service: If we fail to deliver the agreed-upon services within the specified timeline due to reasons solely attributable to Globify Media.
  • Service Deficiencies: If there are significant and demonstrable deficiencies in the quality of the services provided that deviate substantially from the agreed-upon specifications.
  • Cancellation Before Commencement: If you cancel the service before any work has commenced, you may be eligible for a full refund.

3. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • Change of Mind: If you change your mind after the service has commenced.
  • Partial Delivery: If some portion of the service has been delivered and accepted by you.
  • Delayed Delivery: If the delay in delivery is due to your own actions or inactions, such as failure to provide necessary information or approvals in a timely manner.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Written Request: Email your refund request to [email protected], including your name, contact information, project details, and the reason for the refund request.
  2. Review and Verification: We will review your request and may require additional information to verify the circumstances leading to the refund request.
  3. Decision: We will inform you of our decision regarding your refund request within 14 business days of receiving all necessary information.

5. Refund Method

If your refund request is approved, we will process the refund using the same payment method you used for the original transaction, unless otherwise agreed upon.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at:

  • Email: [email protected]
  • Mail: Globify Media, LLC, 5900 Balcones Drive #19130 Austin, TX 78731

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our Website. Changes are effective when they are posted on this page.

By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. Thank you for choosing Globify Media for your website design and development needs.